Shipping at Falco Caffè
We ensure that your order is delivered to you quickly and safely. Once your order has been confirmed, we will ship it to the address provided within 3-5 business days. You will receive a shipping confirmation from us with a tracking number so that you can easily track your package. We work with reliable shipping partners to ensure that your order arrives in perfect condition.

shipping costs Shipping costs depend on the size and weight of your order. We offer free shipping within Belgium and the Netherlands for orders over €45. For orders below this amount, shipping costs will be charged, which you can see during the checkout process.

delivery We deliver our packages throughout the Netherlands and Belgium. Delivery times may vary depending on your location, but we strive to get your order to you as quickly as possible.

Returns at Falco Caffè
At Falco Caffè, we want you to always be satisfied with your order. If, for any reason, you wish to return your products, you can do so within 14 days of receipt. Returns are quick and easy to arrange.

1. Contact us: Send an email to hallo@falcocaffe.com with your order number and the reason for your return.
2. Return instructions: We will send you return instructions and a return label (if applicable). You are responsible for the costs of the return shipment, unless the product is defective or damaged.
3. Returns: Carefully package the items and send them back to the address provided. Items must be unopened and undamaged to be eligible for a full refund.

What can you return?
You can only return unopened and undamaged products. Unfortunately, opened coffee bags cannot be returned for hygiene reasons.

refunds Once we have received and checked your return, you will receive a full refund via the payment method you used for the order. This can take 5 to 10 business days, depending on your payment method.

Defective or damaged products
Have you received a defective or damaged product? Please contact us as soon as possible at hallo@falcocaffe.com, and we will ensure that the problem is resolved quickly, including returning or replacing the product.

At Falco Caffè, we stand for the quality of our products and customer satisfaction. If you have any further questions about shipping or returns, please feel free to contact us. We are happy to help!