Privacy Policy – Falco Caffè

Effective date: October 6, 2025

At Falco Caffè, we value the privacy of our customers and website visitors. In this privacy policy, we explain what personal data we collect, why we use it, and how we protect it. This policy applies to customers in Belgium and the Netherlands.

1. Who we are

Falco Caffè
Website: https://www.falcocaffe.com
Address: Steenweg op Antwerpen 26
2300 Turnhout
Email: hallo@falcocaffe.com
Belgian trade register number: 1011160464

2. What personal data we collect

When you use our webshop or place an order, we collect the following data:

• Name, address, postal code, city

• Email address

• Payment details (via Stripe)

• Order information (products, invoices, delivery address)

• IP address, device, and browser information

• Newsletter subscriptions (via Klaviyo, only after consent)

3. Purposes of processing

We use your data for:

1. Processing and shipping orders (MyParcel)

2. Contact us about your order or questions

3. Invoicing and administration

4. Sending newsletters and marketing communications (Klaviyo, only after consent)

5. Website analysis and improvement of our online store

6. Complying with legal obligations

4. Legal basis

We process your data based on:

• Execution of a contract (orders, delivery)

• Consent (newsletter, marketing)

• Legal obligations (accounting, tax regulations)

• Legitimate interest (website analysis, security)

5. Retention periods

We do not retain your personal data longer than is necessary for the purposes for which it was collected, unless a legal retention obligation applies:

• Order and invoice data: 7 years (Belgium and the Netherlands)

• Newsletter details: as long as you are subscribed

• Website analysis: up to 2 years

6. Sharing data

Your data will only be shared with third parties if necessary:

• Payment provider: Stripe

• Shipping partner: MyParcel

• Newsletter software: Klaviyo

• Accounting software: if applicable

These parties process data exclusively on behalf of Falco Caffè and use it only for the agreed purposes.

7. Cookies

We use functional and analytical cookies.
For more information, please refer to our cookie statement, which is managed via CookieYes.

8. Security

We take appropriate technical and organizational measures to protect your data against loss, theft, or unauthorized access.

9. Your rights

You have the right to:

• Viewing your personal data

• Have incorrect data corrected

• Have your data deleted

• Requesting restrictions on processing

• Transferring your data to yourself or another party (data portability)

• Object to processing (e.g., for marketing purposes)

Requests can be sent to: hallo@falcocaffe.com.

10. Contact

If you have any questions about this privacy policy or the processing of your data, please contact us at:
Email: hallo@falcocaffe.com